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-----Forwarded message from Atipa <[email protected]>-----
Date: Thu, 22 Jan 1998 21:05:42 -0700 (MST)
From: Atipa <[email protected]>
To: [email protected]
Subject: Miscr$oft Support policy
I called up MS support today, and they answered the phone with the
regular salutation:
"Thanks for calling Microsoft. Can I get your credit card number please?"
After instructing the "techincian" I was licensed as an OEM distributor,
he told me I get free "callback" support.
The funny thing is their "24-hour callback" policy: they call you back
within 24 _working_ hours, or what ends up being up to 120 real life
hours (over a weekend)!
I am amazed this company can be so wildy successfull with no customer
service ability whatsoever. Four days is an awfully long time to wait for
support.
Now I guess we can see what they mean when they say their product will be
available in 2 months; they really 2 _working_ months (6 real)!
Kevin
-----End of forwarded message-----
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